FAQ

Frequently Asked Questions

Answers to the most common questions about shopping at THE ONA FIT.

Where do you ship?

We ship only within the United States.

How much is shipping?

Standard shipping is $8.00 and is free on orders over $70.00, with delivery in 3-5 business days. Express shipping is $15.00, with delivery in 1-2 business days. Orders are processed within 2-3 business days, and tracking is sent once your order ships.

How can I pay?

You can pay by card (Visa, Mastercard, American Express, Discover and Diners Club), Shop Pay, Apple Pay, Google Pay or PayPal.

What is your return policy?

Returns and exchanges are accepted within 7 days of delivery. Items must be unworn, unwashed and with tags, in their original condition. Size exchanges are subject to availability. Refunds are issued to the original payment method after we receive and inspect the return.

Are sizes limited?

Yes. Current stock is limited, so please check the size shown on each product before ordering. See our Size Guide for the sizes available for each set.